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Privacy Policy

Last updated: 14th October 2025

This privacy policy (“Policy”) describes how IT Solutions Consultancy (“we”, “us”, “our”) collects, uses, and shares personal data when you use our website https://itsolutionsconsultancy.co.uk (the “Site”) and related services.

By accessing or using our Site, you agree that you have read, understood, and accepted this Policy. If you do not agree to this Policy, please do not use the Site.

1. Definitions & Interpretation

  • Personal data / personal information means any information relating to an identified or identifiable natural person.
  • Processing means any operation performed on personal data (e.g., collection, storage, use, disclosure).
  • Controller means the entity which determines the purposes and means of processing personal data.
  • User / you / your means any individual who visits or uses the Site.

In this Policy, unless the context requires otherwise:

  • the singular includes the plural and vice versa;
  • “including” means “including without limitation”;
  • headings are for convenience and do not affect interpretation.

We act as the data controller for the personal data processed via the Site (unless otherwise stated).

2. What Data We Collect

We may collect and process the following kinds of personal data when you interact with the Site:
1. Data you provide to us directly, for example:
  • Name
  • Email address
  • Email address
  • Company name
  • Company name

2. Data collected automatically / technical data, such as:

  • IP address
  • Browser type and version
  • Operating system
  • Device type
  • Referrer URL
  • Pages visited, time spent, click behavior
  • Date/time stamps
  • Cookies and tracking technologies

3. Data from third parties / public sources, where applicable (e.g. analytics providers, advertising networks).

3. How We Use Your Data (Purposes & Legal Basis)

We will use your personal data only when the law allows us to. The legal bases may include:
  • Consent — you have given clear consent for us to process your personal data for a specific purpose.
  • Contract / pre-contractual steps — processing necessary for performance or to take steps at your request.
  • Legitimate interests — for example to maintain, improve, and secure our Site, as long as those interests are not overridden by your rights.
  • Legal obligation — when required by law.

We use personal data for purposes such as:

  • Responding to inquiries, messages, or contact requests
  • Providing and maintaining our services
  • Sending administrative or transactional emails
  • Monitoring and analyzing usage, performance, and trends
  • Improving the Site, user experience, and service offerings
  • Security, fraud prevention, and debugging
  • Compliance with legal obligations

If we ask for your consent (e.g. for marketing communications), you may withdraw it at any time (see “Your Rights” below).

4. Cookies & Tracking Technologies

We use cookies and similar technologies (e.g. web beacons, pixels) to collect certain information automatically and improve your experience.
Types of cookies we use:
  • Essential / strictly necessary cookies: required for functioning of the Site.
  • Performance / analytics cookies: to understand how the Site is used and improve it (e.g. Google Analytics).
  • Functional cookies: for preferences, remembering your settings.
  • Advertising / targeting cookies: to deliver relevant adverts (if applicable).
You may refuse or block cookies via your browser settings. However, some parts of the Site may then not function properly.

For more details, you may also want a separate Cookie Policy listing the specific cookies, their duration, and purposes.

5. Sharing & Disclosure of Your Personal Data

We will not sell your personal data. We may share or disclose personal data in the following scenarios:
  • With service providers, contractors, or agents who process data on our behalf (e.g. hosting, email, analytics) under appropriate confidentiality and security obligations.
  • With third parties when required by law, regulation, court order, or governmental request.
  • To enforce our terms, policies, or defend legal rights.
  • In connection with mergers, acquisitions, asset sales, or reorganizations — with prior notice to affected users when required.
We ensure that any third party processing your data provides appropriate safeguards and only processes for the permitted purposes.

6. International Transfers

If we transfer your personal data outside the UK or European Economic Area (EEA), we will ensure that appropriate safeguards are in place (for example, using Standard Contractual Clauses or relying on an adequacy decision) to keep your data protected.

7. Data Retention

We retain your personal data only as long as necessary for the purposes set out in this Policy (or as required by law), after which we will securely delete or anonymize it. The criteria used to determine retention periods include:
  • The nature and sensitivity of the personal data
  • The purposes for which it was collected
  • Legal, regulatory, or accounting requirements
If you request deletion of your data (see “Your Rights” below), we will comply unless retention is required by law.

8. Your Rights

You have certain rights under data protection laws in relation to your personal data:
  • Right of access — you can request copies of the personal data we hold about you.
  • Right to rectification — you can ask us to correct inaccurate or incomplete data.
  • Right to erasure (“right to be forgotten”) — under certain conditions, you can ask that we delete your personal data.
  • Right to restriction of processing — you can ask us to limit how we use your personal data in certain circumstances.
  • Right to data portability — you can request to get your data in a structured, commonly used, machine-readable format, or have it transmitted to another controller.
  • Right to object — you can object to our processing (including profiling) under certain grounds, especially processing based on legitimate interests or for direct marketing.
  • Right to withdraw consent — where processing is based on consent, you may withdraw your consent at any time.
  • Right to lodge a complaint — you may lodge a complaint with the Information Commissioner’s Office (ICO) in the UK or equivalent supervisory authority.

To exercise any of these rights, please contact us (see “Contact Us” below). We may ask you to verify your identity before processing your request.

9. Security Measures

We take reasonable technical and organisational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures include (but are not limited to):
  • Encryption (in transit and where applicable at rest)
  • Access controls and authentication
  • Regular security audits and tests
  • Data minimisation and pseudonymisation where feasible
  • Secure backups
  • Training and policies for staff

However, no system is perfectly secure — we cannot guarantee absolute security.

10. Children & Minors

Our Site is not intended for children under the age of 16. We do not knowingly collect personal data from persons under 16. If you believe we have collected such data, please contact us and we will delete it.

11. Links to Other Websites

Our Site may contain links to third-party websites, plug-ins, or services. This Policy does not cover how those third parties collect or use your personal data. We encourage you to review their privacy policies when you visit them.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Policy at any time. When we make changes, we will:
  • Post the updated version on our Site with an updated “Last updated” date.
  • Notify you by email or other means if the changes are significant (where appropriate).

However, no system is perfectly secure — we cannot guarantee absolute security.